Roger is 55 years old. He has been working in the banking industry for almost all his adult life. He has been with his current employer for the last 15 years. There has been a great deal of change over that time. With recent economic uncertainty, there has been some downsizing at the bank. When Roger talks with his friends, who are roughly the same age, they discuss similar situations in their organizations. What is the typical corporate experience that Roger and his friends are likely to encounter

You work as the sales manager for a company that sells office supplies to businesses of all sizes. because the profit margins are razor-thin, you need to ensure that you are getting the very best prices on paper, pencils, pens, post-it notes, and other office supplies from the manufacturers. when reviewing the quarterly profit statement, you realize that your costs are higher than they should be, and you trace the higher costs back to an employee who has been lax about getting competitive bids to ensure the lowest prices. when you conduct your research to determine the reason for the higher costs, and take action to bring those costs back down, in which of the key management processes are you taking part?