Betta Bakery Betta Bakery producers fresh Biscuits
The employees lack good customer
service skills. BB lost most of their
Customers to Quality Bakery. BB had
to replace some
stolen
equipment due
Crime rate in the
orea
its

Quote three challenges for BB from the scenario above
​

Poor customer service.

Betta Bakery has employees that lack good customer service skills. People generally do not like to be helped by people who cannot relate with them appropriately in the service industry and will generally avoid places that have such people. This will therefore lead to a loss of sales for Betta.

Competition from Quality Bakery.

Betta Bakery is facing stiff competition from a rival bakery known as Quality bakery and with the problems they are facing internally such as poor customer service, Quality bakery is able to lure customers away from Betta thus reducing their sales even further.

Stolen Equipment.

Betta bakery is having to spend money on the replacement of their equipment after some were stolen on account of the high crime rate in the area. These replacement costs reduce Betta bakery's profitability.

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