What is the term that describes what a business has to pay to correct defective products?

a. cost of quality
b. customer satisfaction
c. defective product rate
d. productivity ratio

A. Cost of Quality

Explanation: Cost of quality (COQ) is the cost incur by an organization for creating product and services with less quality. It is the methodology that helps an organization to detect or evaluate the level of quality product and services it's organization is producing.

Cost of quality is represented by cost of good quality and cost of poor quality.

CoQ = CoGQ + CoPQ.

answer; 33,000;

answer; lags, push the econ below the natural level of output;