One of your customers has just said to you, "the service here is terrible." you should say: "what is it about the service that you have not liked " "would you like to fill out a complaint form? i can get one for you." "i realize our service is poor today. we are understaffed, so i apologize." "i am really sorry to hear you say that, but we are trying as hard as we can."

Which is one solution to levy the complexity of the global matrix strategy with added customer-focused dimensions?

Stosch company's balance sheet reported assets of $112,000, liabilities of $29,000 and common stock of $26,000 as of december 31, year 1. if retained earnings on the balance sheet as of december 31, year 2, amount to $74,000 and stosch paid a $28,000 dividend during year 2, then the amount of net income for year 2 was which of the following? a)$23,000 b) $35,000 c) $12,000 d)$42,000

Your father's employer was just acquired, and he was given a severance payment of $375,000, which he invested at a 7.5% annual rate. he now plans to retire, and he wants to withdraw $35,000 at the end of each year, starting at the end of this year. how many years will it take to exhaust his funds, i.e., run the account down to zero? a. 22.50 b. 23.63 c. 24.81 d. 26.05 e. 27.35