Which of the following is the least important for providing quality customer service

a. controlling one's temper
b. demonstrating interest in customers' issues or problems
c. the ability to calm irate customers
d. acting cheerful around customers

D.acting cheerful around customers

Explanation:

Of all the qualities that a customer service employee should have, that of acting cheerfully is of little importance. To those named in the question I would add the following:

To be polite and respectful

Any customer who contacts a customer service center expects to be treated with respect. Meeting an ill-mannered user is not an excuse to break this rule. While no one has the right to disrespect a customer service agent, a user's disrespect does not mean that they are free to miss out and start an argument.

Have a great capacity of self-control

Irrascible clients, who do not let you speak, who shout... It will not always be easy, but self-control must always be present in the interactions with the users.  

Being Positive

When we talk about being positive in customer service, we mean taking our work with optimism and being able to convey to the customer that the contact they have established with us is the first step towards getting their problem solved successfully.

Knowing how to listen and being a good communicator

The ability to understand others accurately and to communicate fluently with all types of people will be a core value for a customer service agent.

Be empathetic

The quality of empathy, consisting of being able to put oneself in the other's place, allows one to get involved in the problems of others with more interest.

Be agile

In customer service it is common to support high volumes of work, which requires great agility to manage them.

Knowing how to work in a team

Stress can appear in customer service. Knowing how to work with colleagues is an important quality.

Be diligent and decisive

Diligence and resolution are useful qualities for any job, but in an occupation that requires as much agility as customer service, they are also doubly important.

Knowing the service and the company well

This is another fundamental issue. A person who does not know the service and the basic issues affecting its work will not be able to do a good job.

Handling technological work tools well

Today's customer services usually use various technological tools in order to get the job done effectively. A good agent will need to know how to handle them fluently to do his job well.

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