How do the tracking and tracing capabilities of dhl add value for their customers? how does the importance of those capabilities differ for b2c and b2b customers?

The  tracking and tracing capacities of DHL include an incentive for their clients by giving its clients the advantage of checking the status and whereabouts of their bundle. Permitting them to do this gives clients the fulfillment of realizing that their bundle is protected. The administrations that DHL offers to its clients vary through its opportuneness. On one hand, the administration will help B2B clients arrange out their business methodology. Then again, B2C clients will need to know their bundle's present area and time of entry with the goal that they can expend or utilize it promptly as business utilization is the thing that drives them to utilize the administration. At last, the DHL's following and following capacities increment consumer loyalty and include client esteem.