Judy has worked in customer service for 11 years. she has learned to listen actively and communicate effectively with the customer. judy is skilled in ensuring

a. the customer has no hard feelings toward the company.
b. making sure the problem doesn't happen again.
c. the situation is resolved to the customer's satisfaction.
d. the customer will return.

In a small group, members have taken on the task roles of information giver, critic/analyzer, and recorder, and the maintenance roles of gatekeeper and follower. they need to fulfill one more role. which of the following would be most effective for their group dynamics? a dominator b coordinator c opinion seeker d harmonizer

Providing a great shopping experience to customers is one of the important objectives of purple fashions inc., a clothing store. to achieve this objective, the company has a team of committed customer service professionals whose job is to ensure that customers get exactly what they want. this scenario illustrates that purple fashions is trying to achieve

Sole proprietorships produce more goods and services than does any other form of business organization.