The first step in developing a knowledge management system is to:

A. empower employees to make their own decisions and accept the consequences.
B. obtain the necessary information system technologies.
C. recognize that perfect information is readily available in all organizations.
D. determine what knowledge is most important to the organization.

My answer is D.

One can't find solution to a problem if the problem is not recognized and specified. Once you have identified what knowledge is more important to the organization, you will be able to focus your energies in finding ways to obtain said knowledge.

the best way to learn how to declare a major is to talk to a admissions office.

there's 11 people for the 1st position. then, no matter who gets it, there's only 10 left for the second, and then 9 left for the third. 11 x 10 x 9 = 990.   the answer is there are 990 different ways the positions can be filled by these applicants