When implementing customer relationship management, why might a business desire fewer customers over more customers? shouldn’t the focus of marketing be to acquire as many customers as possible?

When new relationship management is being set up, it is better to have a lesser amount of customers possible to have control over them. As long as thee relationship evolves, customers can be brought to the system but the organization then will have enough tools to manage hard situations with its consumers, something impossible to be done at an early stage because of lack of expertise.

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