Many companies have sophisticated tracking software that registers and monitors customer complaints this is an example of what A Quality problem identification

B gap analysis

C critical incident technique

D credence qualities

Your local Credit union offers a variety of services to its members including checking and savings account home equity and Carlin’s with great rates the credit union also regularly offers fresh baked cookies and gourmet coffee what argument services does the credit union offer

A fresh baked cookies and gourmet coffee
B great rates
C savings and checking accounts
D home equity loans

Which of the following is an example of a BTB Internet service
A tech support
B travel planning
C online shopping
D gaming platforms

The measure of the difference between a customer expectation of a service quality and what actually occurred as a reference to as
A service analysis
B gap analysis
C SERVQUAL analysis
D reliability analysis

Answer the following questions using the data given below. annual percent return on mutual funds (n = 17) last year (x) this year (y) 11.9 15.4 19.5 26.7 11.2 18.2 14.1 16.7 14.2 13.2 5.2 16.4 20.7 21.1 11.3 12.0 –1.1 12.1 3.9 7.4 12.9 11.5 12.4 23.0 12.5 12.7 2.7 15.1 8.8 18.7 7.2 9.9 5.9 18.9

At a student café, there are equal numbers of two types of customers with the following values. the café owner cannot distinguish between the two types of students because many students without early classes arrive early anyway (i.e., she cannot price-discriminate). students with early classes students without early classes coffee 70 60 banana 51 101 the marginal cost of coffee is 10 and the marginal cost of a banana is 40. the café owner is considering three pricing strategies: 1. mixed bundling: price bundle of coffee and a banana for 161, or just a coffee for 70. 2. price separately: offer coffee at 60, price a banana at 101. 3. bundle only: coffee and a banana for 121. do not offer goods separately. assume that if the price of an item or bundle is no more than exactly equal to a student's willingness to pay, then the student will purchase the item or bundle. for simplicity, assume there is just one student with an early class, and one student without an early class. price strategy revenue from pricing strategy cost from pricing strategy profit from pricing strategy 1. mixed bundling $ $ $ 2. price separately $ $ $ 3. bundle only $ $ $ pricing strategy yields the highest profit for the café owner.

Your grandmother told you a dollar doesn't go as far as it used to. she says the purchasing power of a dollar is much lesser than it used to be. explain what she means. try and use and explain terms like inflation and deflation in your answer.