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Business, 22.04.2021 20:10 abbyramirez52

Ready Care is currently using SPC as a means for investigating its process. However, they want to determine if they are currently aligned with customer expectations. The marketing team has determined that customers expect some sort of a wait and are not likely to complain if the wait does not exceed 35 minutes. Operations has determined that the process mean is 25.25 and the standard deviation of the process is 2.5. What is the capability ratio (Cp) for this process?

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