Suppose you have been hired as “Director Quality Enhancement Cell” at KASB group of companies (assume all business are service based). On the very first day of your work at KASB you realized that
none of the key responsible positions of management are unaware of role of quality in enhancing
work station environment, therefore you have planned to make awareness among the co-workers.
a. How will you deliver the message to your co-workers that Quality at work stations should be
maintained?
b. Who will be your target audience and why?
c. What will be your key points on which you will focus more?
d. How the concept of “Cost of Quality” will be implemented on the KASB?
e. Identify the most important eight point among fourteen points of William Edward Deming
that have discussed in class, also write the steps of implementation for the identified eight
highlighted points.