Leadership asks that your customer support representatives expand their sales and product knowledge. You organize employees from other departments to cross-train your team. What, if anything, should you have done differently? A Made the training optional
B Created a list of frequently asked questions from other departments
C Told your team to escalate unknown customer questions to you
D Apologized for the additional training and offered an incentive for completing it
E Allowed your team to choose how they wanted to be trained
F Nothing, this approach was appropriate​

answer; /// i believe that the correct answer is ///making it easy to work with the organization;

the correct answer is b.)

answerthe above statement is (true);

two years ago, when picking flowers in the mountains back of yosemite valley, i found a book. it was blotted and storm-beaten; all of its outer pages were mealy and crumbly. the paper seemed to dissolve like the snow beneath which it had been buried, however; many of the inner pages were well preserved. and although all were more or less stained and torn, whole chapters were easily readable. this is the condition of the great open book of yosemite glaciers today; its granite pages have been torn and blurred by the same storms that wasted the castaway book.

two years ago, when picking flowers in the mountains back of yosemite valley; i found a book. it was blotted and storm-beaten, all of its outer pages were mealy and crumbly. the paper seemed to dissolve like the snow beneath which it had been buried, however, many of the inner pages were well preserved. and although all were more or less stained and torn; whole chapters were easily readable. this is the condition of the great open book of yosemite glaciers today, its granite pages have been torn and blurred by the same storms that wasted the castaway book.