You're a customer service supervisor for a car sharing website. You overhear an agent tell an angry car owner that she's have to discuss damage repairs with the renter even though your policy states owners aren't responsible for damage by renters. How would you respond? Select all that apply. A Coach the employee on how to deescalate the customer's anger
B Schedule a training for the team so they're all familiar with the policy
C Wait to see if the call is escalated to you
D Wait until the call is finished to inform the employee of the correct policy
E Take the call to assure her that her vehicle is protected​

Orange corporation issued 20-year, noncallable, 7.5% annual coupon bonds at their par value of $1,000 one year ago. today, the market interest rate on these bonds is 5.5%. what is the current price of the bonds, given that they now have 19 years to maturity?

The average daily foreign exchange trading by banks around the world is closest to $ a. 1.5 trillion b. 1 trillion c. 600 billion d. 700 billion e. 1.3 trillion

The hawthorne works was a large western electric factory with 45,000 employees. during the 1920s and 1930s, hawthorne works was the site of some well-known industrial studies. in one of the studies, researchers investigated the impact of different working conditions on worker productivity. prior to the start of the study, researchers secretly measured workers' productivity for several weeks. then researchers chose two workers, who then chose their own teams. the teams were separated from the general workforce and completed their work in different experiment rooms where the researchers could observe them more easily. over a 5-year period researchers manipulated the structure of the workday for each team (number and duration of breaks and number of hours per shift). for each of these changes in working conditions, the researchers measured the effect on productivity. for some conditions, such as frequent short breaks, workers rebelled by intentionally decreasing productivity.why did the researchers secretly measure the workers' productivity before creating the two treatment groups? a, to create similar treatment groups so that a cause-and-effect relationship could be establishedb, to draw conclusions about the productivity of all workers in the plant based on the test groupsc, to directly control for confounding variablesd, to provide a baseline for measuring worker productivity