Geraldo is a customer care executive at a telecommunications service provider. He receives a complaint from a customer about an unnecessary $20 charge on his phone bill. If the company follows the customer service management process, Geraldo is most likely to .

Provide a quick response to the customer using customer care software.

Explanation:

Software Programs

This is simply regarded as a service tool or software distribution model where software applications are hosted by a vendor or service provider and made available to customers over a network that is often the internet.

There are some of the software that is available. They includes the following:

Marketing Channel

This is used by individuals and firms involved in making a product or service available for use or consumption by consumers or industrial users.