In addition to the grievance process, can you think of anything else that Carter Cleaning Company might do to make sure that grievances and gripes like this one get expressed and also get heard by top management? The grievance procedure is critical. It is important to understand the distributive and procedural justices. The fairness and justice of the decision’s result (for instance, did I get an equitable pay raise? Is distributive justice. Procedural justice is the fairness of the process (for instance, is the process my company uses to allocate merit raises fair? ).