When 16-year-old Hafez received a large inheritance from his grandfather, he was tempted to purchase an expensive new car. He decided, instead, to deposit all the money into a savings account for his college education. Hafez shows signs of a

Which of the following statements is true of the balanced-scorecard? a. it is a more or less a one-dimensional metric of measuring competitive advantages of a firm. b. it is one of the traditional approaches of measuring firm performance. c. its primary focus is to base a firm's strategic goals entirely on external performance dimensions. d. it attempts to provide a holistic perspective on firm performance.