Cheryl will only let Martine cut her hair. She has tried other hairdressers, but she knows from experience that Martine cuts her hair well every time. For Cheryl, is the most important of the five service quality dimensions.

the answer is 4 : )

hope i out!

answer; /// i do believe the correct answer is (possession utility);

e would be the answer

a manufacturer of printed circuit boards uses exponential smoothing with trend to forecast monthly demand of its product. at the end of december, the company wishes to forecast sales for january. the estimate of trend through november has been 200 additional boards sold per month. average sales have been around 1000 units per month. the demand for december was 1100 units. the company uses α = 0.20 and β = 0.10. make a forecast including trend for the month of january.