There is a 159-person professional services organization (Exercise 10 in Chapter 8). The following is data about the costs and payoffs from employer-subsidized childcare arrangements in the organization: a. Before offering childcare, employees missed 850 days of work/yr. b. That has been cut by 170 days/yr., saving $315/day in direct costs. c. Voluntary turnover among high performers has dropped by 22%/yr., saving $1.1 million in costs that were NOT incurred. d. Full cost of the childcare program (design and delivery) is $650,000. e. What is the payoff of this investment

in 2001, dell computer became the world’s largest personal computer vendor, continuing to

gain market share and post profits in an industry struggling with slumping sales and billions of

dollars in losses. dell sells 90% of its pcs directly to the final customer, largely bypassing the

reseller channel that accounts for most of the world’s pc sales. this direct customer relationship

is the key to dell’s business model, and provides distinct advantages over the indirect sales

model. dell’s direct relationship with the customer allows it to tailor its offerings to customer

needs, offer add-on products and services, and use the internet to offer a variety of customer

services. in addition, dell’s pcs are built to customers’ specifications upon receipt of an order,

giving dell additional advantages over indirect pc vendors who must try to forecast demand and

ship products based on those forecasts. dell’s direct sales and build-to-order model has achieved

superior performance in the pc industry in terms of inventory turnover, reduced overhead, cash

conversion, and return on investment (kraemer, et al., 2000).

explanation:

according to the song of roland, the characteristics of an ideal knight are: loyalty to the king, skilled warriors and horseman, valiant, bold, courageous, strong and proud in battle. they should be determined to fulfil their duties and willing to die to make their people safe.

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