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Which of the following statements about the categories of measures commonly included in a balanced scorecard are correct?
a. Financial results must be improved in order to improve customer satisfaction.
b. Improving business processes is necessary to improve customer satisfaction.
c. Internal business processes need to be improved before the company’s employees are able to learn and grow.
d. The company’s employees need to continuously learn in order to improve internal business processes.
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Which of the following statements about the categories of measures commonly included in a balanced s...
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