Carson, a line manager at an office supply store, is receiving numerous complaints about the cash register operators' inefficiency and poor customer service. He wants to institute a customer service training program for all retail workers as well as retraining on cash register operations for all register workers. He doesn't realize, though, that the reason for the decrease in register worker performance is that, while all other workers in the company received a bonus last pay day, these workers did not. Which of the following is most likely true? a. Training is a good investment and will motivate the workers.
b. Training will not solve employee morale problems.
c. Training goals are neither clear not realistic enough.
d. Training should focus on cross-functional skills,