2 Sasha is a hotel manager. She has 30 employees and they are divided into teams working in the following departments: kitchen;
restaurant; hotel reception; housekeeping (room cleaning). Two of
the hotel receptionists have been trained by Sasha in some
aspects of hotel management. A modern hotel has recently
opened two kilometres away. Sasha wants to improve the
motivation of all the employees and is thinking of introducing a
bonus. She thinks it will make the hotel more profitable.
Identify & Explain 2 benefits to thr hotel of having well-motivated employees.

1. Enhanced customer service.

2. Employee retention.

Explanation:

1. Enhanced customer service - motivated employees always take ownership of their job. In hospitality, it is important to provide best quality customer service. Having motivated employees mean employees are ready to serve customers in the best possible way.

2. Employee retention - since a new hotel has just opened up, they will be looking for hiring people locally, to retain her current employees it is important for Sasha to keep her employees motivated.

1 improving the hotel for the eye to attract the customer

2 by reading your employees

Explanation:

because it improves the hotel

statement of owner's equity;

cognitive overload: having a lot on your mind impairs decision-making and tends to result in the simplest, but not necessarily best, option being selected.

empathy gaps: overlooking how you might feel in a different situation can result in unnecessary purchases, such as overbuying when shopping for food on an empty stomach.

optimism and overconfidence: wearing rose-tinted glasses and having unrealistic expectations about the future can affect money management and leave you unprepared for a change in circumstance.

instant gratification: seeking instant gratification drives impulsive spending and can undermine long-term planning and savings.

harmful habits: automatic or mindless behaviour can amplify a poor financial decision as it becomes a recurring event.

social norms: we are heavily influenced by the actions of others; while this can be in certain circumstances, it also contributes to the pressure to keep up with the joneses through conspicuous consumption.