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Business, 25.11.2021 14:10 anahitrejo1

Clear Vision Entertainment, Inc. is a digital satellite television provider that charges $28 per month for service. The company plans to increase marketing expenditures aimed at customer retention next year, but wants to determine CLV before making this decision. Variable Costs before marketing are $7 per account per month. Per year, the company spends $31 per account in retention costs spread equally across the year. Clear Vision's annual attrition rate is 18% with a monthly discount rate of 1.9%. If, due to improved customer service, the annual attrition rate reached 4%, what would be the new monthly retention rate

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