The Sky’s the Limit is a new bank in NC, and it has one branch in Charlotte. As a consultant, you are asked to perform a process analysis for its branch. You are given the following information. There are three types of resources in the bank:

Resource Type Number of Resources
Bank Tellers 2
Wealth Management Experts 4
Customer Feedback Devices 2

• All arriving customers first need to see a bank teller at the front desk. There are 2 bank tellers at the front desk. On average, it takes 15 minutes for a bank teller to serve one customer.
• After the process at the front desk is completed, every customer is referred to a wealth management expert for a one-to-one meeting.
• There are 4 wealth management experts. On average, a session with a wealth management expert takes 20 minutes. In these sessions, a wealth management expert typically explains the latest financial products and services to the customer.
• Before leaving the bank, all customers visit a customer feedback device (see Figure 1) to take a customer satisfaction survey. There are 2 of these devices. Taking a survey takes 2 minutes.

Assumption: A typical workday is 10 hours.
Based on the information above, please answer the following questions.
a) [15 points] What is the system capacity in terms of number of incoming customers/day?

b) [9 points] If the branch serves 5 customers in an hour (on average), what is the process utilization?