Sealy, the largest manufacturer of mattresses in the u. s., recently set out to redefine its place in the bedrooms of america. no longer was it going to be associated as simply a mattress company. henceforth, the name sealy was going to be known as the world's leading "sleep wellness provider". this is an example of

Gwen, a manager at exude apparels inc., received a message from a customer requesting a replacement for a purchased pair of shoes. exude apparels has a clearly stated no-return policy. gwen responded to the customer denying the request in a tactful and clear manner. despite this, the customer submitted a second request. in this scenario, which of the following is an appropriate response to the second request?