The movie was great, but the sound was terrible. many theatergoers take to social media to complain. which action is most likely to discourage customers from returning?

The correct answer is the last option in the comments: The theater offers customers a free ticket as compensation.

Explanation:

To begin with, when certain situations that may damage the business occurs the owner must reply in a very polite and smart way that may cause a positive energy around the customers. Moreover, the most common example and action taken when something goes wrong in a business is to offer the clients a discount in their next purchase or also a free new item.

Therefore that the correct way to act is to give the customers free tickets to the next occasion and obviously to repair the problem that the theater had before with the sound in order to avoid having more troubles.

answer///ability to capture the attention of users;

answer///the factor market;