How do the horizontal portions of the graph represent? When heat is added or removed from the substance and the temperature stays the same, where is the thermal energy going, Why?

Astudent completes a titration by adding 12.0 milliliters of naoh(aq) of unknown concentration to 16.0 milliliters of 0.15 m hcl(aq). what is the molar concentration of the naoh(aq)? 1)5.0 m 2)0.20 m 3)0.11 m 4)1.1 m