Which emotion is an employee most likely to communicate to a customer on the telephone if the employee begins to talk more quickly and loudly in response to the customer’s questions? encouragement satisfaction impatience clarity

Impatience

Explanation:

Impatience is the emotion that causes restlessness and frustration because of any happening of situation faced by an individual where they tend to lose their patience and mind control.  

According to the mentioned situation in question, reaction of employee towards the questions of customer describes about the impatience. As he is taking loudly and rapidly on the telephone display that his has lost his patience and outburst of that emotion is coming out in the form of loud and quick taking manner.

He might have got been frustrated with the questions of customer and could have become restless.

Other options are incorrect because satisfaction , promoting such taking style and clarity are not the emotions that justify the loud and speedy taking rather they display soft , understanding and pleasant talk.

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