Electronic cover letters should still follow a business letter format, even though e-mail is a less formal type of communication.
a. true
b. false

True. First, E-mail means Electronic mail. It is basically a way to send mails electronically. So apart from the transport method, nothing else really changes. Second, it helps in removing ambiguities. Third, businesses try to keep things formal. It helps in organisation.

There would be an arrow and page design