List and explain how a service desk staff can obtain, search for, locate, and work with information (resources) to solve a problem.

answer; i believe its the shape outline icon,select the shape or text box to add or change border; ///shape

answer is:

a). backstage view

explanation:

backstage view is the area where files and data about them is managed— creating, saving, printing, sending to others, inspecting for hidden metadata or personal information, and setting options. so in this way we can add many things to our document swiftly.

i hope you get the idea.