Universal containers wants to deploy the service cloud to its contact centers located across north america, europe and asia. the company would like standardized contact center processes and reporting implemented in its centers worldwide. which approach should a consultant recommend to this scenario? (one answer).
(a) assign a global team of experienced agents and leaders to create a common design template and report structure
(b) recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting
(c) assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report
(d) recommend that the vp of worldwide support design a global template to provide a clear vision and standardization