Is used in planning situations that involve much uncertainty, like that of it in general and e-commerce in particular.
a. key performance indicators (kpis)
b. scenario planning
c. critical success factors (csfs)
d. balanced scorecard

b)Scenario planning

Explanation: Scenario planning is the strategy that is made for the generation of long term plan in an organization. It is also known as the scenario analysis . This is flexible technique in which helps the well structured and well managed future of organizations.

This tool considers the uncertainty and uncontrollable events that might happen in future and thus , these situation are analysed and acknowledged.

Other options are incorrect because Key performance indicator are for providing the key factor about the performance of organization, critical success factor are for achieving positive outcome and balanced scorecard is type of management plan framework.Thus the correct option is option(b).

answer; ron will have to compare ( b3: b4); /// good luck

c a goverment agency or homeowner