Gathering information relates to what troubleshooting step below.

a. establish a theory of probable cause

b. establish a plan of action to resolve the problem and implement the solution

c. test the theory to determine the cause

d. verity full system functionality and if applicable, implement preventive measures

e. document findings, actions, and outcomes

f. identify the problem

What is domain name system (dns)? allows dynamic ip address allocation so users do not have to have a preconfigured ip address to use the network converts ip addresses into domains, or identifying labels that use a variety of recognizable naming conventions the efficient coexistence of telephone, video, and data communication within a single network, offering convenience and flexibility not possible with separate infrastructures the integration of communication channels into a single service