The use of flow charts and graphs for scheduling, clearly defined work setup and breakdown and policy statements to guide decision making and the fulfilling of commitments are examples of

Acomputer has a two-level cache. suppose that 60% of the memory references hit on the first level cache, 35% hit on the second level, and 5% miss. the access times are 5 nsec, 15 nsec, and 60 nsec, respectively, where the times for the level 2 cache and memory start counting at the moment it is known that they are needed (e.g., a level 2 cache access does not even start until the level 1 cache miss occurs). what is the average access time?