What accesses organizational databases that track similar issues or questions and automatically generate the details to the csr who can then relay them to the customer?

a. contact center
b. web-based self-service
c. call scripting
d. website personalization

Option C : Call scripting

Explanation:

Call script is a prepared scripts or talking points to enable a customer to always experience a streamline customer service and always get the necessary help or advice as fast as possible.

Call scripts can be integrated into customer relationship management (CRM) software which will then automatically give a consistent response to customers for a similar issue or question which has been handled in the past.