Computers and Technology, 04.01.2020 05:31 bunng7387
The universal containers customer support organization has implemented knowledge centered support (kcs) in the call center. however, the call center management thinks that agents are not contributing new knowledge articles as often as they should. what should the company do to address this situation? ( select 2 )
a. require agents to check a box on case when submitting a new suggested article
b. create a dashboard for articles submitted by agents & approved for publication
c. measure & reward agents based on the # of new articles submitted for approval
d. measure & reward agents based on the # of new articles approved for publication
Answers: 2
Computers and Technology, 23.06.2019 01:30
For a typical middle-income family, what is the estimated cost of raising a child to the age of 18? $145,500 $245,340 $304,340 $455,500
Answers: 2
Computers and Technology, 23.06.2019 04:31
Which of the following is not a way in which trees benefit the environment? a. they remove a significant amount of carbon dioxide from the atmosphere. b. they remove a significant amount of oxygen from the atmosphere. c. their roots hold soil in place, reducing rates of erosion. d. they remove ozone and particulates from the atmosphere. select the best answer from the choices provided a b c d
Answers: 1
Computers and Technology, 23.06.2019 09:00
Which best describes the role or restriction enzymes in the analysis of edna a. to break dna into fragments that vary in size so they can be sorted and analyzed b. to amplify small amounts of dna and generate large amounts of dna for analysis c. to purify samples of dna obtained from the environment so they can be analyzed d. to sort different sizes of dna fragments into a banding pattern that can be analyzed
Answers: 1
Computers and Technology, 24.06.2019 01:00
Verify each identity[tex] \frac{csc}{cot \: x \: + \: tan \: x} = cos \: x[/tex]
Answers: 1
The universal containers customer support organization has implemented knowledge centered support (k...
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