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What specific tasks must this CRM software perform? What are the potential benefits that iProspect might capture from use of a CRM system? The CFO has asked you to lead a team to assess the potential benefits associated with this system. Who would you choose to make up this team (job title and organization)? How could your team attempt to quantify the potential benefits of such a system? What are the pros and cons of choosing a hosted software solution to "test drive" a potential CRM solution?

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