Universal containers set the organization-wide defaults for cases to private. When a case is escalated, case ownership changes to Tier 2 support agent.
How can a system administrator give the sales operation team read/write access to all escalated cases?
a. Create a case escalation rule.
b. Create a case assignment rule.
c. Create a criteria-based sharing rule.
d. Create an ownership-based sharing rule.

Comment: In my org, I saw the drop down does not show the option for owner ship based sharing, Its shows only for criteria based sharing
However, lot of material on web shows both as the right solution, Can you explain this

"it security policy enforcement and monitoring" respond to the following: describe how monitoring worker activities can increase the security within organizations. describe the rationale that managers should use to determine the degree of monitoring that the organization should conduct. explain the extent to which you believe an organization has the right to monitor user actions and traffic. determine the actions organizations can take to mitigate the potential issues associated with monitoring user actions and traffic.

What are ways to switch windows in excel? check all that apply. on the status bar, click the windows button, and then click the file name. on the task bar, click to display the excel jump list, and then click the file name. on the view tab, in the window group, click switch windows, and then click the file name. on the review tab, in the viewing group, click files, and then click the file name.

Select the correct answer. sean is a computer programmer. he has programmed an application for toddlers that plays nursery rhymes. however, a logic error has occurred in the program. which problem is a likely consequence of the error? a. the program crashes every time the user wants to play the nursery rhymes. b. the program crosses its buffer boundaries and overwrites an adjacent program. c. the program plays a different nursery rhyme than the one the user intended to play. d. the program shows different structures in its programming language code. e. the program introduces new viruses every time the user plays a nursery rhyme.