While investigating an email issue, a support technician discovers no users can access their email accounts on the company’s email server connected to the private LAN. Pinging the email server from several workstations on the LAN results in 0% packet loss.

The question is incomplete.The full question with options is rewritten below:

"While investigating an email issue, a support technician discovers no users can access their email accounts on the company’s email server connected to the private LAN. Pinging the email server from several workstations on the LAN results in 0% packet loss.  

Which of the following is the next step the technician should take in troubleshooting this issue?  

A. Contact the ISP, inform the provider of the issue, and ask the provider to check the server.

B. Verify the server has a valid assigned IP address on the LAN subnet.

C. Escalate the problem to a server administrator to check for issues with the server.

D. Check the workstations on the LAN for APIPA configuration."

The answer is option (C): Escalate the problem to a server administrator to check for issues with the server

Explanation:

Being a Support Technician, you may not be able to determine the main issue with the mail server but may need to escalate further to the next category of individual that will confirm the issue with the mail server, in this case the server administrator as he may have higher access into the server at the back end or may directly liaise with the Private ISP.