Important tools used in the phase of the DMAIC process include a project charter, a description of customer requirements, process maps, and Voice of the Customer (VOC) data. a. measure b. analyze c. improve d. define

d. define

Explanation:

DMAIC is an acronym for Define, Measure, Analyze, Improve and Control is a data-driven improvement cycle used for improving processes and driving Six Sigma projects.

Important tools used in the define phase of the Define, Measure, Analyze, Improve, and Control (DMAIC) process include;

- A project charter.

- A description of customer requirements.

- Process maps.

- Voice of the Customer (VOC) data.