You have been contracted to design an improved customer service tracking software. Use the drop-down menu to organize the steps you will take in writing the problem statement.

Ask to review the current system.

Clearly state the vision of how things will function with the new customer service tracking system.

Explore alternative ways to solve the problem.

Ask for stakeholder input on the existing problems and possible solutions.

answer
1; 1
2; 2
3; 1
4; 1