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Computers and Technology, 12.06.2020 01:57 jayceerocks5614
Universal Containers has two customer service contact centres and each focuses on a specific product line. Each contact centre has a varying call volume, contributing to a high operational cost for the company. Universal Containers wants to optimize the cost without compromising customer satisfaction.; What can a consultant recommend to accomplish these objectives?
A. Prioritize customer calls based on their SLA
B. Cross-train agents on both product lines
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
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Answers: 1
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