1. Glen is now in the second hour of fixing a stubborn printer name resolution issue for a senior VP. He has consulted the company knowledge base and used Internet searches. What recommendation would you have for Glen at this point? 2. The email system was working yesterday but this morning has yet to be able to receive emails from external recipients outside of the internal exchange server. What kinds of questions can you generate to help identify the cause of this issue?
3. Lakeema has gathered information and identified a number of potential causes to a network congestion issue. At this point, how would you recommend that she proceed before implementing a solution?

Aisha has finished working on a word processing document that contains 15 pages. she has added some special elements in the first three pages, page 9 and 10, and page 15 from the document. she wants to print only these pages to see how they look. which option is the correct way to represent (in the print dialog box) the pages that aisha wants to print

Visualizing a game of “tag” to remember the meaning of contagious

Suppose you are an ad-serving company and you maintain a log of cookie data for ads you serve to the web pages for a particular vendor (say amazon). a. how can you use this data to determine which are the best ads? b. how can you use this data to determine which are the best ad formats? c. how could you records of past ads and ad clicks to determine which ads to send to a given ip address? d. how could you use this data to determine how well the technique you used in your answer to part c was working? e. how could you use this data to determine that a given ip address is used by more than one person? f. how does having this data give you a competitive advantage vis-à-vis other ad-serving companies?