Why aren't my points increasing even I'm answering questions?

Lisa has a section of her document that she would like to include in the index. which option should lisa choose? mark index mark entry insert endnote add text

Effective character encoding requires standardized code. compatible browsers. common languages. identical operating systems.

In microsoft word, when you highlight existing text you want to replace, you're in              a.  advanced mode.    b.  automatic mode.    c.  basic mode.    d.  typeover mode