POOP S U C K E R POOP S U C K E R

POOP S U C K E R

POOP S U C K E R

POOP S U C K E R

POOP S U C K E R

POOP S U C K E R

POOP S U C K E R

POOP S U C K E R

POOP S U C K E R

POOP S U C K E R

POOP S U C K E R

POOP S U C K E R

Think about a recent customer service experience - either positive or negative. write a brief summary of that experience. now think about those four characteristics we look for in customer service representatives. how did the representative in your example stack up? write down your answer and give specific examples.

Alex’s family members live in different parts of the world. they would like to discuss the wedding plans of one of their distant relatives. however, alex wants all the family members to talk to each other simultaneously so that they can make decisions quickly. which mode of internet communication should they use? a. blog b. email c. wiki d. message board e. instant messaging

Martha is designing a single-player game. her manager suggests that she plan the design to incorporate future modifications. which principle of game design relates to planning for future modifications?