Technological developments over the past two decades, such as the rise of the internet and email, have

given small business owners more flexibility in business management.

Explanation:

Technological developments in recent years have completely transformed the way we think about business management. Some of this technology, such as the internet and email, have become so popular that it is difficult to imagine the world without them. The developments have allowed business owners to have greater control over their enterprises. It has also reduced the needs for experts, as almost anyone can learn to use these methods. In turn, this has greatly reduced costs for business owners.

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the answer is either a or b.

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