Please help One morning at 10:15 the employees start complaining that they cannot access the company’s intranet. You are the only tech support person in the office that day.

You do not have access to all the tools the rest of the support team has, but you do have access to the Web server, the network operating system, a workstation and operating system, and a command line interface. You check the Web server that runs the intranet and it is working fine. You can ping the address from your workstation, so you know it is working. But, like everyone else, you are not able to access the site itself.

What are some of the tools you would use to determine the problem? To illustrate this, use a search engine as a surrogate for the intranet site. Using tools you learned about in this lesson, discover as much as you can about the connection between your computer (at home or in the computer lab)

Look at each element of the connection (e. g., DNS data, IP address, number of hops to get to the Web site). Pick three of these elements that you think could be the cause of the imaginary problem and troubleshoot them on paper—write down the steps you take to test each element to determine the real problem. Pick one of them as the source of the trouble and repair that problem.