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Think about a recent customer service experience - either positive or negative. write a brief summary of that experience. now think about those four characteristics we look for in customer service representatives. how did the representative in your example stack up? write down your answer and give specific examples.

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Assume the existence of a bankaccount class. define a derived class, savingsaccount that contains two instance variables: the first a double, named interestrate, and the second an integer named interesttype. the value of the interesttype variable can be 1 for simple interest and 2 for compound interest. there is also a constructor that accepts two parameters: a double that is used to initialize the interestrate variable, and a string that you may assume will contain either "simple", or "compound", and which should be used to initialize the interesttype variable appropriately. there should also be a pair of functions getinterestrate and getinteresttype that return the values of the corresponding data members (as double and int respectively).