As a software project manager in a company that specializes in the development of software for the offshore oil industry, you have been given the task of discovering the factors that affect the maintainability of the systems developed by your company. Required:
Suggest how you might set up a program to analyze the maintenance process and determine appropriate maintainability metrics for the company.

How would you cite different books by the same author on the works cited page? moore, jack h. folk songs and ballads. salem: poetry press, 1999. print. moore, jack h. ballads in poetry – a critical review. dallas: garden books, 1962. print. moore, jack h. folk songs and ballads. salem: poetry press, 1999. print. –––. ballads in poetry – a critical review. dallas: garden books, 1962. print. moore, jack h. ballads in poetry – a critical review. dallas: garden books, 1962. print. moore, jack h. folk songs and ballads. salem: poetry press, 1999. print. moore, jack h. ballads in poetry – a critical review. dallas: garden books, 1962. print. –––. folk songs and ballads. salem: poetry press, 1999. print.