You provide desktop support for a small company. The company has two locations in the same city, but they are several miles away. You get a call from a user who is having problems installing a new device. You try to tell the user how to update the driver for the device over the phone, but he is having a hard time understanding your directions and is becoming frustrated. What should you do?
A. Tell the user to wait until you are scheduled to be in that location.
B. Escalate the call to another technician or your supervisor.
C. Drive to the other location as soon as possible and update the driver.
D. Establish a Remote Desktop connection and update the driver.